Frequently Asked Questions

Updated

General Questions

1. Will I be traveling with a reliable company?

Most certainly. Japan Deluxe Tours (Travel Oriented Inc) has been in business since 1983 and we have perfected the escorted tour package to Japan.

2. Will I be traveling with people from other countries?

Japan Deluxe Tour Series are designed for anyone; therefore it is quite typical to find few different nationalities on any of our Japan tours.

3. How many people will tour with me?

There will be maximum of 35-40 people on some tours. However, because of our frequent tours, we will try to maintain below 30 people on most tours.

4. Will I have a time on my own ?

Absolutely, we design each itinerary with perfect balance of free time and group sight-seeing.

5. Will the motor coach be modern and comfortable?

Rest assured that you will ride in comfort, as Japan Deluxe Tour will provide the finest fleet of air-conditioned motor coaches possible.

6. Are the hotels air conditioned?

All hotels and ryokans in our itinerary have air-conditioned rooms.

7. What are the tour guides like?

Our tour guides come from a variety of backgrounds who all share the passion of travel. They are all licensed professional guide in Japan with minimum of three years experience and have been trained, making them the best of the world's travel professionals.

8. What is included in my fully escorted tour?

Fully Escorted Tour includes hotels, transportation, some meals and sightseeing. A professional tour guide handles all of your needs throughout your tour of Japan, as you travel with a group.
If we didn't answer your question above, please visit our Contact Us page.

Reservations & Travel Documentations

Find answers to questions on reservations, airport transfers, and documents.

1. How do I make reservations?

Call us to book your vacation or fax your application form to us. You can also book online with our secure booking engine.

2. What is your cancellation policy?

If cancellation is received by Japan Deluxe Tour 60 days or more prior to departure, you will forfeit the non-refundable deposit initially paid and we will refund the price of your tour, minus the cost of any Travel Protection Insurance purchased and penalty for airline ticket. The shorter amount of cancellation notice time, the greater amount of penalty charge. Please refer to the brochure for full details.

3. Do you offer any discounts; savings offers to take advantage of?

Japan Deluxe Tour has many discounts available that would help you stretch your money such as the Single Travel discount, Early Payment. Please contact us for details.

4. Do you do group tours?

Japan Deluxe Tour can confirm groups as small as 10 people on regular tour departures at significant savings. Alternatively, we can work with you to create the tailor-made holiday of your group's dreams. Please contact us for details.

5. Can you arrange my roommate if I join by myself?

We do not do buddy sharing. But, if there is singular participant who would also like to have roommate, we will try to match them. Please join the tour as a single with a single supplement, and we will refund it if we can find a roommate for you.

6. What is the single supplement?

The single supplement is the discount price that is offered to those who would like to stay in a room on their own.

7. Are prices based on double occupancy?

All prices quoted on the Japan Deluxe Tour web site and in the Japan Deluxe Tour brochures are per person, sharing a room (unless stated otherwise).

8. Are airport transfers included?

Transfers will depend on the tour you choose. In general, if you buy our Land and Air package then round trip transfers between the airport and hotel are included.

9. Do I need travel insurance?

Japan Deluxe Tour (dba Travel Oriented Inc) strongly recommends that all clients have an insurance policy to ensure peace of mind before and during your tour. It's important that you protect yourself in case of trip cancellation/interruption for any reason, travel/baggage delay or loss of baggage, and medical expenses.

10. Why isn't my existing medical insurance enough coverage?

Check with your primary care insurer but most insurance companies will not cover accidents overseas or out of the area and usually claims will only be met up to a stated limit. Travel insurance will cover balances up to a much higher amount. In addition you will receive cover for travel costs, accommodations, and assistance.

11. Does Japan Deluxe Tour offer travel insurance?

Yes, you can purchase travel insurance through Travel Oriented Inc. Enjoy comprehensive coverage during your holiday with Travel Oriented Inc.'s Travel Protection plan, designed exclusively for you to ensure your protection in the event that an unforeseen incident occurs, or your plans need to change, for any reason.

12. Will I need a passport?

Passports are needed when traveling outside your home country. Your passport should be valid for 6 months beyond the conclusion of your trip.

13. Will I need a visa?

You are responsible for obtaining all necessary visas prior to the departure of your tour. Depending on your nationality, you may need a visa. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you call us or call the local Japanese Consulate or Embassy well in advance to determine which visas you require and how to obtain them. Please contact us for details.

14. Can I extend my holidays?

Yes, you may extend your holiday either pre or post tour. With various options. We can also assist you with booking additional tours or hotel accommodation.

15. What is the "Hotel Change Fee"?

Your first and last night hotels are located at the airport for your convenience. However, you have option to change your hotel to the downtown location for your pre tour/post tour stay to maximize your vacation. "Hotel Change Fee" will cover the price difference between airport hotels and downtown hotels. **Airport meet greet service and transfer(s) are not included if you change your first/last night of tour to downtown location however we offer low cost airport transfers for your convenience.

16. When do I need to arrive in Japan?

Please arrive at the designated hotel on tour start date to join our tour. **(Check in time for hotels are normally 3PM)

17. Can I choose the airline if I apply for air inclusive tour package?

Japan Deluxe Tours, Inc. air department will arrange the best available flights. However, we can take your request into consideration as well.

18. Can I select my airline seats before departure?

All carriers have different policies when it comes to seating assignments. Special seating can be requested in advance, some carriers only do seating assignments at time of check-in.

19. When will I receive my travel document from you?

Travel documents are usually sent 14 days prior to departure.

20. Can I request special dietary meals?

The meals on tour will provide you with a balanced diet and are based on Japanese foods and menus. We can accommodate passengers who prefer a vegetarian diet and can assist with diabetic, gluten free and other medically recommended diets. Please advise us at time of booking. We regret that we are unable to supply meals in accordance with strict religious requirements.

Before Departure

All you need to know about vaccinations, foreign exchange, and how much to pack.

1. How many bags can I check in for my flights to Japan?

(USA/Canada Departure) Economy class - 2 Bags checked - free of charge: Size 62inch/158cm 50bs./23kg Business/First class - 2 bags checked for Star Alliance / 3 bags for One World (Non USA/Canada Departure) Please contact individual airlines for baggage allowance and limitations.

2. How much luggage can I bring?

Due to the limited space on the motor coach, you are requested to bring one suitcase per person plus one carry-on bag. The tote bag we provide can hold souvenirs or any small merchandise you acquire on tour.

3. Is luggage picked up in front of the room each morning when changing hotel? And delivered to room at next hotel?

Every morning you take your luggage to a lobby and the tour driver will help you put it into the bus cargo space. When you get to the next hotel, the tour driver will take your luggage out from the motor coach so you take your luggage to your room on your own. Your luggage goes along with you except when you ride a bullet train.

4. Is baggage handling provided?

Baggage handling is provided at most hotels, however you may be asked to pack and carry small bag for your over night at Ryokan (Japanese Inns) where baggage handling is not provided.

5.How do I change my currency?

Currency can be exchanged at airports or banks and hotels throughout Japan. You may be able to withdraw cash from ATM machines located in many convenience stores in Japan. While small amounts of cash are necessary during your tour, it is advisable to carry mainly travelers checks as they can be replaced if lost or stolen.

6. Are tips are included?

Japan Deluxe Tours has pre-paid certain tips for you such as baggage handling at hotels. Service charges for meals are also included in the price of your tour. Tipping for your local guide and driver is included in your tour price

7. Can I bring a wheelchair on tour?

Yes, as long as it is fully collapsible, non-motorized, and you are traveling with an able bodied companion capable of pushing you in it. Please advise us at the time of booking if you plan to bring one. We also provide rental companion chairs for your convenience.

8. What type of outfit do I pack and will I need formal attire?

This will depend on your personal preferences, where you are traveling, and on the time of year. Please note that some temples/shrines require covered shoulders and in some cases, knee length shorts/skirts. Always pack clothes that you feel comfortable in. Items that are casual and lightweight, requiring little or no ironing are recommended.

9. What kind of weather can I expect?

Weather varies as Japan has four seasons; therefore always check the weather forecast before you travel. This will also help you determine what to bring with you.

10. Do I need any vaccinations?

Please see your travel agent or doctor to find out which vaccinations are required. If you are taking medication or suffer from any form of illness, be sure to have an adequate supply of medicines before departing on your tour.

During Your Tour

Read all about laundry facilities, drinking water, and keeping in touch with family.

1. What makes your bus different?

We've done some things to make the trip more enjoyable.
Wi-Fi: Our buses are equipped with Wi-Fi hot spots. This technology is new, and there are spots on the trip where the service may be unavailable. We also do not advise downloading large files, as the speed will be relatively slow. The Wi-Fi service is free of charge for you to enjoy.
Extra Legroom: We've taken the standard coach configuration and removed seats. This adds about three extra inches of legroom per seat.
Power Outlets: Located throughout the coach are standard 110-volt plug-ins. To make the trip more enjoyable, plug in your laptops, iPods and portable DVD players, and enjoy.
Standard Amenities: A restroom with a flush-able toilet, air conditioning, panoramic views and the normal coach accouterments, makes riding Greyhound Express easy on your wallet and your eyes.
* Wi-Fi and power outlet disclaimer: Greyhound Express makes every effort to provide these services free of charge to every passenger. However, if, for any reason, the service is unavailable, we are unable to provide a refund.

2. Can I use my electrical appliances?

Electrical current is 100V in Japan, some newer appliances have dual voltage, but if not, we suggest you carry a converter for your electric shaver, traveling iron and other small appliances to prevent damage. Additionally, plugs/outlets differ everywhere, so you'll need a universal electrical travel adapter before you go in order to use your appliance.

3. Must I know the Japanese?

It is a nice gesture to greet local people in their native language; it is not essential as your Tour Guide will normally be able to assist you.

4. What is the longest distance we walk during the tour?

You will walk from parking to the temple slowly for about 30 minutes walking distance.

5. Do we climb Mt.Fuji during the tour?

If weather is permit and the road is open, we will go up to as high as 5th station.

6. Can I have my laundry done?

Most hotels do offer laundry service, and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing without having to do laundry, as it can sometimes be costly and/or inconvenient.

7. How can I keep in touch with my family and friends?

Almost all hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be high, especially for international calls. It is always cheaper to use public telephones (pay phones) or international calling cards. Calling cards are great for a set amount of phone time - no change required and no big bills. We also have rental cellular phone at nominal charge for your conveniences.

8. Is there seat rotation?

Yes, your Tour Guide will implement a seat rotation system, whereby clients rotate seats on the coach daily. This allows for all passengers to experience the different views from various seats and maximize interaction.

9. What if I become ill on tour and am unable to continue?

Your Tour Guide will assist with a doctor's visit or hospitalization. Japan Deluxe Tour will coordinate with your travel insurance company and keep in touch until you rejoin the tour or return home. This service is included in the cost of your tour but is not intended as a replacement for travel insurance.

10. What if I arrive late and miss feature on the tour?

We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing.

11. Can I drink the water in Japan?

Tap water is safe and drinkable in Japan.

12. Is smoking allowed on the motor coach?

There is a no-smoking policy while on board the coach. However, we make plenty of comfort stops, allowing you opportunities to smoke if you wish, stretch your legs, take a scenic snapshot or just time to enjoy a cup of coffee.

Group Size

1. What happens if the minimum number of participants is not reached?

1. Sometimes we don't find enough participants and must cancel the tour. In most cases, we are able to still run the tour without additional charges only when you agree to make modifications to your tour itinerary such as place of visit, means of transportation, and location of hotels with original tour start and end dates.

2. When the number of participants is below the critical level, we will inform you about 2-3 months in advance of the trip and consult you with your options, which can include the additional supplement which depends on the actual number of participants or simply waiting for more participants. If the number of participants increases afterwards, the per-person-price is readjusted in your favor.

3. Guaranteed Departure
When a tour says Guaranteed Departure, then the tour has reached the minimum number of required participants and will begin on the designated date.
(You may purchase your own airline tickets or contact us to arrange your air travel needs).

4. Book Now
When a tour says Book Now, this tour has not reached the minimum number of required participants yet. We will have a guaranteed departure when the minimum number has been met.
(Please refrain from purchasing your airline tickets until confirmed departure is available)

Need Assistance? Contact Us or Call: USA/Canada 1-800-285-2726 Australia (02) 8006 4411
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